Our Client Onboarding Process
Integrating Ubiquity AI’s SimONE into your financial institution is a smooth, efficient process designed to minimize disruption and maximize results.
Initial Consultation
We meet with your team to understand your specific needs, challenges, and goals.
Data Integration
Our technical team works with yours to securely integrate SimONE with your existing customer data systems. Initially, we recommend sharing data via Secure File Transfer Protocol (SFTP)
Customization
We tailor SimONE’s communication style and behavioral strategies to align with your brand voice and regulatory requirements.
WhatsApp Business API Setup
We set up and optimize our WhatsApp Business API to ensure seamless communication on your company’s behalf.
Testing Phase
We run a pilot program with a subset of your customer base to fine-tune performance.
Staff Training
We provide comprehensive training to your team on how to monitor and supplement SimONE’s activities.
Full Deployment
Once testing is complete and your team is comfortable, we launch SimONE across your entire eligible customer base.
Ongoing Support and Optimization
Our team provides continuous support, regular performance reviews, and ongoing optimizations to ensure maximum ROI.
Throughout the onboarding process, we prioritize data security, regulatory compliance, and minimal disruption to your existing operations. Our goal is to have SimONE up and running, improving your collection rates and customer satisfaction within weeks, not months.
SimONE's Collection Process
Proactive, empathetic and highly effective
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Early identification
SimONE analyzes customer data to identify potentially at-risk accounts before they become delinquent.
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Personalized outreach
Using WhatsApp, SimONE initiates contact with customers in a friendly, non-threatening manner.
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AI-driven conversation
SimONE engages in natural language conversations, understanding customer circumstances and concerns.
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Tailored solutions
Based on the conversation, SimONE nudges or offers personalized payment plans or financial advice.
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Continuous engagement
SimONE maintains regular contact, providing reminders, encouragement and eduction. SiMONE is designed by to determine consumer intent.
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Human escalation
If AI-driven efforts are unsuccessful, cases are automatically flagged for human intervention.
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Performance tracking
We continuously monitor key metrics like response rates, promises-to-pay, and customer satisfaction to optimize our process.
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Payments in-chat
We are extremely excited to announce that very soon, SimONE will enable customer payments directly in-chat for better customer convenience.
People first
Next-gen AI technology for financial services
Our values:
Innovation and progress
We’re committed to pushing the boundaries of what’s possible in the financial services industry through highly-scalable, zero-marginal cost solutions.
Accessibility and inclusion
We believe everyone should have access to fair and equitable financial rehabilitation solutions, regardless of their education level, background or circumstances.
Case Study: BNP Paribas
Project: Pre-Delinquency Debt Collection Pilot
In collaboration with BNP Paribas, Ubiquity AI implemented a pre-delinquency debt collection (champion-challenger) pilot project. The objective was to assist financially-fragile customers from rolling into delinquency. Our AI chatbot, SimONE, engaged with customers through WhatsApp, achieving remarkable results. This case study explores the strategies, challenges, and outcomes of the project.
