Why Ubiquity?
We democratise access to information and help people in their daily lives.
“Technology based on scientific discovery & innovative application”
– South African Department of Science and Technology
OUR MISSION
Develop automated
consumer communication
that democratizes access
to information:
- Aim for 100% resolution rate
- Solves real customer problems
- Ensures that customers will never need another channel for resolution
- Fulfils high-value customer care queries, not just basic queries.
OUR VISION
Disintermediating and
facilitating judgement-free customer communications
to help improve people’s
financial and health
outcomes.
OUR VALUES
We are a people-first company, a value that is at the core of all of our
decisions, business strategy, and priorities.
These value extends to our processes, our code, our AI training models, and our attitude to regulatory compliance, data security, and privacy.
Deployable across a variety of industries
Integrating natural language processing, blockchain technologies, and artificial intelligence to solve customer problems across industries.
Healthcare
The growth in lifestyle conditions, such as diabetes, is disproportionate to the allocation of resources and funding to treat them.
Our solution can provide preventative healthcare and disease-management with ongoing monitoring and secure delivery of care, from diagnosis to prescriptions.
Education
The need to vary the delivery of education has shifted vastly during the pandemic. This trend doesn’t look like it’s rolling back.
Our net-generation chatbot combined with robotic process automation can help improve education while driving down the costs of delivering that quality.
Public sector
Governments at all levels are struggling to meet higher demands for services while being budget-strapped and operating with reduced staff.
Delivering services through our automated, secure service not only speeds access for routine issues, Simone can facilitate more complex issues, and free up precious resources – all with due accountability.
Finance
In the global retail lending, between 2 – 20% of all are delinquent (more than 30-days past due date).
Instead of taking action after a customer misses a payment, SimONE conducts ongoing customer outreach throughout the month to determine if a consumer financial position has changed or if a customer is likely to miss a payment.
Insurance
Persistency, preservation and costs are ubiquitous, but not easily addressable industry challenges.
We have identified 20+ processes in which SimONE could dramatically simplify processes, improve customer communications and education, reduce company risks, reduce compliance cost, motivate customers to keep on track to meet their financial goals, minimise the risk of policy lapses and reduce reliance on intermediaries for aftercare.
SimONE’s AI-Human-AI workflow was specially designed for people like intermediaries to rely more on AI to handle time-consuming problems.