Traditional debt collection is an inefficient and ineffective behemoth industry. It’s an expensive headache for financial institutions with a low collection rate, and a misery for consumers that can spiral into life-changing financial damage.
Financial inclusion is critical to upward economic mobility. While most fintechs focus on helping people get into the financial system, they rarely look at how to help people stay in the system. This is especially true when consumers face financial hardship and need help the most.
Financial services providers flag a customer only once they are in trouble and have already defaulted on a payment. By then, the focus is on collection, with no attention to customer needs or of the consequences for their futures. In a world where even a temporary financial setback can ruin person’s credit, the spiral this causes can keep consumers locked out of financial services for years.