Automation controlled, assisted by humans – is the driver behind the ability to scale while improving customer experience & containing costs.
Reduce customer engagement costs While rapidly improving productivity. Monthly cost per user is less than a $1 per month in most scenarios.
A fraction of the cost of manual intervention An AI-human-AI platform that can recognise, generate and escalate questions that it is unable to handle.
Language-driven automation Automate the customer interaction. A chatbot that almost entirely automates customer engagement and combines the best features of Noom, ZenDesk, DocSend, Dropbox
Secure, private blockchain All communications flow seamlessly through a customer’s digital wallet with our private blockchain.
Smart contracts Transmit all documentation securely, with plain language explanations at each step in an easy-to-use chat application.
100% query resolution Even when a hand-off to a human is needed, the automation system keeps the process moving until the issue is 100% solved with an AI-Human-AI collaboration process
Customer query resolution
Cost per user per month
Aftercare communication cost-saving
How it works
Integrate via API Our AI chatbot, Simone, integrates with a provider via API. The system reaches out to a customer database or subset defined by the provider.
Customer opt-in A customer chooses to opt in on a communication platforms, such as secure chat.
Connect automation Simone is connected to our process automation system, in which a ticket can directly be addressed.
Continued monitoring The ticket can also be escalated from natural language conversation to a company agent, via our app, with continued monitoring until the issue is resolved.
Deployable across a variety of industries
Integrating natural language processing, blockchain technologies, and artificial intelligence to solve customer problems across industries.
In the global retail lending, between 2 – 20% of all are delinquent (more than 30-days past due date). Instead of taking action after a customer misses a payment, SimONE conducts ongoing customer outreach throughout the month to determine if a consumer financial position has changed or if a customer is likely to miss a payment.
SimONE has built-in proprietary interventions to assist the customer in meeting their commitments.
Persistency, preservation and costs are ubiquitous, but not easily addressable industry challenges.
We have identified 20+ processes in which SimONE could dramatically simplify processes, improve customer communications and education, reduce company risks, reduce compliance cost, motivate customers to keep on track to meet their financial goals, minimise the risk of policy lapses and reduce reliance on intermediaries for aftercare.
SimONE’s AI-Human-AI workflow was specially designed for people like intermediaries to rely more on AI to handle time-consuming problems.
The growth in lifestyle conditions, such as diabetes, is disproportionate to the allocation of resources and funding to treat them.
Our solution can provide preventative healthcare and disease-management with ongoing monitoring and secure delivery of care, from diagnosis to prescriptions.
The need to vary the delivery of education has shifted vastly during the pandemic. This trend doesn’t look like it’s rolling back.
Our next-generation chatbot combined with robotic process automation can help improve education while driving down the costs of delivering that quality.
Governments at all levels are struggling to meet higher demands for services while being budget-strapped and operating with reduced staff.
Delivering services through our automated, secure service not only speeds access for routine issues, Simone can facilitate more complex issues, and free up precious resources – all with due accountability.